Mayobook policy

Refund Policy

Last updated: April 6, 2026. At Mayobook, we are committed to delivering high-quality digital and physical products designed to provide real value. This policy outlines how refunds, returns, and replacements are handled across all products offered on our platform.

1. Overview

Because Mayobook offers a mix of digital and physical products, refund eligibility depends on the type of product purchased. Please read the sections below carefully before making a purchase.

2. Digital Products (eBooks, Courses, Downloads)

Due to the nature of digital content, all digital product sales are final. This includes:

eBooks (PDF, EPUB, Kindle formats)
audiobooks
downloadable guides and workbooks
online courses and digital programs
digital bundles and resources

Once a digital product has been accessed, downloaded, or delivered, it cannot be returned.

Exceptions (Fair Use Protection)

We may offer a refund or replacement in limited cases such as:

duplicate purchases
verified technical issues preventing access
corrupted or inaccessible files

If you experience any issues, please contact us and we will work to resolve it promptly.

3. Physical Products (Print Books & Merchandise)

For non-digital products, we offer a 7-day return window from the date of delivery. To be eligible for a return:

the item must be unused
in its original condition
in its original packaging
accompanied by proof of purchase

Non-Returnable Items

We do not accept returns for:

digital products
gift cards
downloadable software
certain health or personal care items
hazardous or perishable goods

4. Damaged, Defective, or Incorrect Items

If your item arrives:

damaged
defective
incorrectly printed
or lost in transit

We will offer a replacement or refund at no additional cost. You may be asked to provide:

photos of the item
order confirmation
delivery details

5. Partial Refunds

Partial refunds may be issued in cases such as:

items returned in used condition
items missing parts not caused by us
returns made after the allowed window

6. Refund Processing

Once your return is received and inspected:

you will be notified via email
your refund will be approved or declined

If approved:

refunds are issued to your original payment method
processing times may vary depending on your bank or provider

7. Late or Missing Refunds

If your refund has not appeared:

check your bank account
contact your card provider
contact your bank

Processing delays may occur depending on your financial institution. If the issue persists, contact us directly.

8. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at: 📧 info@mayobook.com

9. Return Shipping

customers are responsible for return shipping costs
shipping fees are non-refundable
return shipping costs may be deducted from refunds

For higher-value items, we recommend:

trackable shipping
shipping insurance

We cannot guarantee receipt of returned items without tracking.

10. Gifts

If an item was purchased as a gift:

you may receive a gift credit once the return is processed
otherwise, refunds are issued to the original purchaser

11. How to Start a Return

To initiate a return or request support: 📧 info@mayobook.com 🌐 https://mayobook.com Please include:

your order number
product details
reason for request

12. Our Philosophy

We aim to be fair, transparent, and respectful of both:

our customers
the creators behind our content

While digital products cannot be returned once accessed, we are always committed to resolving genuine issues and ensuring a positive experience.

13. Final Note

By purchasing from Mayobook, you acknowledge and agree to this Refund & Returns Policy. If you have any questions before purchasing, we encourage you to contact us—we’re here to help you make confident decisions.